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FAQS

Help Center

Please use the below form. You can also call customer service on +1 (323) 679-7777.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Products

Is your hair 100% human hair? Can I restyle or dye it?

All of our hair is 100% human hair, and top virgin hair. You can restyle it by yourself.

Also you can dye it or bleach it by yourself or your stylist if possible. As a general rule, it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.

If you need customize wig service, you can contact us and let us know your demands. We have professional hair stylist to customize wig for you.

Can they be straightened, curled?

Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.

What does the wig density mean like: 150%, 180%, 200%, 250%?

Densities for lace wigs(full and lace front wigs)can actually start from 100% of the average hair density(100,000 strands based on the mathience figures above)and usually go up to 250% of average hair density(250,00 strands based on the mathience figures above). If your goal is to make your hair look natural, then choosing a medium density of 150% will do. Full lace wigs and lace front wigs with higher densities will usually cost more due to the extra labour involved to ventilate(or weft).

How to Measure Hair Length?

You can use a wig head to measure the wig length. If you do not have a wig head, you can simply place the unit on a flat table to measure the hair length.

1.Place the wig on a wig head or lay it flat on the table. If you have a curly or wavy wig, straighten the hair gently as much as possible.

2. Use a soft measuring tape to measure the longest hair strand on the unit. Make sure you measure it from the crown of the hair till the end of the hair strand.

Is your wig bleached the knots or pre-plucked hairline already?

Certainly! Our wigs are meticulously crafted with pre-bleached knots and pre-plucked hairline, ensuring a natural and realistic look upon wear. These features are designed to save you time and effort in achieving a more authentic appearance. If you don't want us to bleach or pluck for you, you can make a note when placing the order.

How to care my hair?

1. Regular Cleaning: Wash your wig using mild shampoo and cold water. Gently comb through the hair while avoiding excessive pulling or stretching.

2. Drying: After washing, let the wig air dry on a wig stand to retain its shape and texture. Avoid heat styling on wet or damp hair.

3. Styling: Use appropriate tools for styling, such as wide-tooth combs for curly textures and soft brushes for straight styles. Be gentle to prevent damage.

4. Storage: Store the wig on a wig stand or mannequin when not in use to maintain its shape and prevent tangling.

5. Avoid Heat: Minimize heat exposure by using low heat settings on styling tools or avoiding them altogether to preserve the wig's longevity.

Order

How do I place an order?

Step 1. Search or find the product you like according to the category page;

Step 2. Select the product specifications and click on "Buy Now" or "Add To Cart;

Step 3. Fill in the address information and select the shipping method and payment method, and then click the "Place Order" button.

Step 4. Go to the payment platform to complete the payment.

I have not received a order confirmation email?

Firstly, please confirm whether your order payment is successful, if the payment is successful, please check the email address that you entered at check out is correct. If so, please check your spam mail. If you still have not received an email after 4 hours of placing your order, then you can CONTACT US via email at lwigsinc@gmail.com and we will check for you.

How long will my order be shipped after I place order?

Marked as in stock in the product attributes will be dispatched within 48 hours, while others will take 5-7 working days to be shipped out.

Which express do you use? How long will I receive package?

We use UPS, FedEx, DHL or Dpex. Generally speaking, packages arrive from our Los Angeles warehouse within 2-5 working days.

How can I track my order?

Log into MY ACCOUNT to view the status of your order. Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.

If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.

How do I return/exchange my order?

Please check our return policy.

What should I do if my wig is lost in transit?

If your wig is lost, please contact our customer service immediately. We will assist in communicating with the courier and work to resolve the issue.

Contact

Can I contact customer service for order updates?

Absolutely! Contact our customer service for any order updates or tracking information. We're here to assist with any questions related to your order.